1 reviews | Active since Oct 2010
FNB Global Accounts
Extremely dissapointed with FNB. Open a global account with FNB in Australian Dollars as I am going to go on HOLIDAY in December to Australia and thought that by having this account I could request for a debit card and use it while on holiday... Only to find out later after the opening of the account that FNB only supplies with debit cards on 3 currencies Euro USD and GBP. Why not AUD if there is so many people visiting family in Australia? Why also offering a global account in AUD when they cannot supply a debit card to enable us to transact in Australia? When I enquired was told that I have to open another account in one of the three currencies at a cost in order to be entitled to a debit card, as well as the lifestyle benefits that come with the card. The problem is that I am not going with a card in one of their preferential currencies, and when there is a need to pay will have to wait for the amount to be exchange to AUD and be subject to flactuation of the currency at that particular time. Although I was told that they have intention of introduce other currencies 6 months has lapsed and nothing has happened. For a bank that consider themselves innovative they leave a lot to be desired. I wonder if top management are aware of this!!!!
Thank you for bringing this to our attention.We acknowledge your complaint.It has been routed to the relevant department and feedback will be provided shortly.I do apologize for any inconvenience caused.
Ref: ***NF
Regards,Hello Peter TeamTel number: ***
Thank you for bringing this to our attention.We acknowledge your complaint.It has been routed to the relevant department and feedback will be provided shortly.I do apologize for any inconvenience caused.
Ref: ***NF
Regards,Hello Peter TeamTel number: ***
