MC
Monica C
1 reviews | Active since May 2021
21 May 2021, 07:19
FNB Global Account - Not traveller or customer friendly
If you travelling abroad and think FNB Global Account looks like a good idea - think again! I tried for 1 HOUR and 7 MINS yesterday to get through to Global accounts. Despite being an account holder - No-one would give me their direct number and no-one could tell me where my card was, despite FNB already having debited my account with the Euro17 card fee. It cost me R51 on my prepaid cell and I'm still in SA. I won't be making calls like that from overseas.
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Replies (2)MC
Monica C's updateReviewer Update
24 May 2021, 12:36Good day,
Despite receiving a "High Priority Complaint ref ***NF" - no-one has yet been in contact with me. A resolve with action is required - not just words!
Despite receiving a "High Priority Complaint ref ***NF" - no-one has yet been in contact with me. A resolve with action is required - not just words!
MC
Monica C's update24 May 2021, 12:36
Reviewer Update
Good day,
Despite receiving a "High Priority Complaint ref ***NF" - no-one has yet been in contact with me. A resolve with action is required - not just words!
Despite receiving a "High Priority Complaint ref ***NF" - no-one has yet been in contact with me. A resolve with action is required - not just words!
MC
Monica C's updateReviewer Update
25 May 2021, 16:26So 48 hours came and went. No-one has called and therefore NOTHING has been resolved, despite it going to the "customer resolution centre". They have no idea about customer service. FNB NOT CUSTOMER FRIENDLY. Seems Will need to take to Financial Ombudsman to get this sorted.
MC
Monica C's update25 May 2021, 16:26
Reviewer Update
So 48 hours came and went. No-one has called and therefore NOTHING has been resolved, despite it going to the "customer resolution centre". They have no idea about customer service. FNB NOT CUSTOMER FRIENDLY. Seems Will need to take to Financial Ombudsman to get this sorted.