FNB Global account is a FARCE

I signed up for the FNB Global Account as I was told that it was a free card with many benefits such as lounge access and free transfers between accounts.

Not even a month into owning the card, I was charged a R300 plus yearly fee which I was told would NOT be applicable to me. This happened in September.

I sent an email to the forex team as they don't ever answer the phone and was told that they would get back to me. Two weeks later, I emailed again and they responded that my forex account would be under investigation and they would revert back to me.

I emailed three times after that and we are into November and I have had no replies since then. This is the first time that I feel ****med by FNB when they tell me a service is free and then charge you.

Very dissatisfied and still awaiting an explanation