1 reviews | Active since Dec 2010
FNB Global Account Debit Card 'VISA Signature' Logo Misprint?
I app**** online for a FNB global account with the linked debit card recently. This was opened successfully with the card delivered to me within 3-4 working days. I have , however, noticed that at the bottom right of my FNB global account debit card, it only has the 'VISA' logo. Strangely, my husband's FNB global account debit card has the 'VISA Signature' logo, which is in line with the FNB global account details and debit card images on the FNB website. This concerns me as I am aware that VISA Signature debit cards allows airport lounge visits via LoungeKey, whereas standard VISA debit cards do not have this benefit. Was my FNB global debit card misprinted by the printers? If so, may I request/obtain a replacement FNB global account debit card with the correct 'VISA Signature' logo printed on it, for peace of mind?
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)