FNB / Global account

Ok I had it now with FNB.

I've been with FNB for more than 10years, end 2018 i decided to move over to another bank due to lack of poor service delivery from FNB.

I was with the other bank and was not happy with them so I thought I would give FNB another chance, and changed all my banking back to FNB in Febr 2019.

I am on the premier banking package, where you are supposed to have a team of bankers assisting you with all your queries. well..... they might just as well take that option away as they can never assist with anything.

My problem currently is :

I have a Global account, all well received the card early, made transfers to the account in order to book flights for my travels next year. Card is activated and all those "nice stuff"

Well guess what, I cant make online purchases with the card. and guess what. FNB "PREMIER BANKING BANKERS" can as always not assist with the query. So i phoned the nr on the back of the card, found someone that was busy assisting me and put me on hold. hold for 3 min and got cut off ( dont think FNB will phone you back, no that's not how they operate)

So i phoned again, finally got through to someone. and gues what, they cant assist me and they put me through to the forex department, fair and well. hold for the next person at Forex, finally got through. guess what they cant assist me and back I go to the "global cards department" and ended back again with the "Premier bankers"

Told them the same storey again and obviously mis understood me in order to check my card to make sure everything is working. was put on hold and when they finally came back all was in order with my normal bank cards. which I advised that it was not the normal cheque card but my Global card giving issues.

and so she wants to put me back to forex, when I told her that i was just put through from them because they cant assist, she told me she doesnt have access to those account.

Well needless to say after 15min I was quite upset and just had enough of this **** where no one can assist with queries at FNB

I think its time to make the change again to another bank. clearly FNB doesnt care about their customers anymore