FNB Global

I had a rep reach out to me from the Global division regarding adding a global account to my portfolio and it turns out I am heading to Mexico at the end of November. The rep told me that there was no fee and only after a year would I pay $25 for the account, I was even told that I could just cancel the card when I returned and never have to pay that $25. Well, this was not the case I need to waste $25, I have reached out to their support channels many times whether it's via chat(stupid system) or telephonically - again, never works. I was told to go to Global Accounts Global then told me to go to Premier Cards causing hours-long conversations with teams who don't want to help and take charge. I have since opened up a Standard Bank Shyft account(ZERO FEES) and I'm so happy with Standard Bank that I can finally leave FNB, there is absolutely no support with this bank, all lies to get you to add products and for the value of the account, there are zero benefits in return. Even the reps who set up a time with you on a Zoom call can't even make the time slot they suggested. FNB, reach out to me ASAP and let's start canceling my account, and I'll be moving to Standard. It's disgusting that even though I have been with you for over 20 years there is no assistance provided when needed and that is very seldom needed.