FNB "glitch"

As the executor of my late father's estate I opened an FNB Est late account for a policy payment from a third party. Firstly the service at FNB Parow CPT was unprofessional from the start. I went to FNB as my late father was a client there. After the account was opened I asked how I would be able to make payments and was told I needed to register for online banking. I asked if I could do it then. The consultant then asked someone else who said she was too busy he needed to do it. He then told me to go to the front and they would assist me. After waiting for ages and getting the run around I left. The next week I went to the FNB N1 City branch to register and was then told my details as the executor was not linked and they took more than 2 hours to fix the problem. They were extremely helpful and professional. The third party then made a payment and I transferred 75% of the money to the beneficiaries as the credit limit on the account only allowed me to do a certain amount each day. I couldn't raise the credit limit online and after my experience at the branch I just didn't want to go there again. Yesterday I made another successful payment but couldn't do another one today as it showed the account is inactive. When I went to the branch I was told the account was put on hold due to the fact that they needed to verify the Master of the court documents. I queried the fact that they needed to verify anything as the third party which paid the money already verified all the documents and the FNB account was only there for the money to be paid into. The lady then realised it was a third party payment. She told me she would escalate the matter. However I was not satisfied as the process seemed very strange. I tried to contact the HO to speak to a manager after several attempts I got through to a very nice lady that explained she couldn't put me through as they were working from home but she would get someone to contact me. I received a call from Nina of the Parow branch. I explained the situation again. She phoned me back just to tell me that the account was opened correctly, which was a lie as my details as the executor did not reflect on the account when I went to set up the online banking. As to my question about how I could make payments if there process is to verify the documents first, I was told it was a glitch in the system. WOW! Do you want to put your money in a bank that has these kind of glitches? She also told me that she would send me a letter stating that this happened and would ask the estate late department to contact me and explain why they needed to verify the Master of the court documents after I repeatedly told her that FNB was not the policy holder. I asked her that someone needed to put everything in writing. I have still not received any e-mail or call from an FNB manager.