DB
Dumisani B
1 reviews | Active since Sept 2013
17 May 2023, 10:29
FNB & GLA harrassment
FNB & Groenewald Lubbe attorneys are harassing me over a settled issue on a smart device I purchased via FNB Connect.
I have an email from FNB stating that the account is settled and FNB have a recorded phone call on the matter yet they still persist in threatening me with legal action.
Donna-Claire from GLA has ignored 2 of my emails on this matter and whenever I call their offices or the given number it is engaged.
This issue has caused me great financial distress because my home loan was almost declined and it has my credit score hanging on a thread due to their shenanigans and poor systems and processes. At every call and email, it's either I am being ignored or sent from pillar to post.
Helpful (0)
Replies (1)0
Replies (1)DB
Dumisani B's updateReviewer Update
17 May 2023, 11:08Thank you for the reponse and please note that time is of the essence on this matter because GLA sent me a text that the credit bureaus will be informed about about "my failure to make payment" and a summons will be sent to me in the next two working days.
I just spoke to a consultant named Zanele Nkosi and the issue was that the proof of payment from Nedbank (which is my current bank) does not state the bank account number into which the money was paid into because FNB has multiple accounts.
I responded to her by saying but it was FNB that gave me the specific bank account (***) and reference (My ID No) on the email so why didn't they check that account with the reference because I sent them the proof of payment with the date on it.
This is ********* of FNB to be so disingenuous about this matter. This makes me believe that you are sitting with unaccounted monies and you don't bother to do any due diligence even when there's communication from the customer. It would have made more sensible if they said the money with that reference in that account didn't reflect at all on their end.
I just spoke to a consultant named Zanele Nkosi and the issue was that the proof of payment from Nedbank (which is my current bank) does not state the bank account number into which the money was paid into because FNB has multiple accounts.
I responded to her by saying but it was FNB that gave me the specific bank account (***) and reference (My ID No) on the email so why didn't they check that account with the reference because I sent them the proof of payment with the date on it.
This is ********* of FNB to be so disingenuous about this matter. This makes me believe that you are sitting with unaccounted monies and you don't bother to do any due diligence even when there's communication from the customer. It would have made more sensible if they said the money with that reference in that account didn't reflect at all on their end.
DB
Dumisani B's update17 May 2023, 11:08
Reviewer Update
Thank you for the reponse and please note that time is of the essence on this matter because GLA sent me a text that the credit bureaus will be informed about about "my failure to make payment" and a summons will be sent to me in the next two working days.
I just spoke to a consultant named Zanele Nkosi and the issue was that the proof of payment from Nedbank (which is my current bank) does not state the bank account number into which the money was paid into because FNB has multiple accounts.
I responded to her by saying but it was FNB that gave me the specific bank account (***) and reference (My ID No) on the email so why didn't they check that account with the reference because I sent them the proof of payment with the date on it.
This is ********* of FNB to be so disingenuous about this matter. This makes me believe that you are sitting with unaccounted monies and you don't bother to do any due diligence even when there's communication from the customer. It would have made more sensible if they said the money with that reference in that account didn't reflect at all on their end.
I just spoke to a consultant named Zanele Nkosi and the issue was that the proof of payment from Nedbank (which is my current bank) does not state the bank account number into which the money was paid into because FNB has multiple accounts.
I responded to her by saying but it was FNB that gave me the specific bank account (***) and reference (My ID No) on the email so why didn't they check that account with the reference because I sent them the proof of payment with the date on it.
This is ********* of FNB to be so disingenuous about this matter. This makes me believe that you are sitting with unaccounted monies and you don't bother to do any due diligence even when there's communication from the customer. It would have made more sensible if they said the money with that reference in that account didn't reflect at all on their end.