1 reviews | Active since May 2018
FNB Giving Personal Information To O'keefe and Swartz
So I get another call today from O'keefe and Swartz with regards to my Classic Credit Card at FNB, They have all my information and my current accounts at FNB this can only be possible if the information is given to them from FNB. These people are phoning me non stop and say they have the full support of FNB. They are trying very hard to sound like FNB and are even using the same script verbatim that a usual FNB call starts off with. I want this to stop how dare you give peoples information away to call centers that are clearly trying very hard to trick you into thinking you are talking with a proper FNB consultant. Get your acts together and get hold of this company and tell them to stop their **** enough is enough.
Good day Martin Shaw,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Credit Card for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NFwas issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Martin Shaw,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Credit Card for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NFwas issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Martin Shaw,
Thank you for your posting.
I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.
We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact FNB Sales and Contact Centre on *** or email them at ***.
We thank you for banking with us at First National Bank and endeavour to assist you with any requirements you may have in the future.
Best Regards,
Hello Peter Complaints Team
Naomi Petersen
*** (option one)
Good day Martin Shaw,
Thank you for your posting.
I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.
We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact FNB Sales and Contact Centre on *** or email them at ***.
We thank you for banking with us at First National Bank and endeavour to assist you with any requirements you may have in the future.
Best Regards,
Hello Peter Complaints Team
Naomi Petersen
*** (option one)
