FNB GIVING ME THE RUN AROUND TO TRY AND CLOSE MY ACCOUNT

I went on Wednesday the 13th of December to FNB in Greenstone Mall to attempt to close my account after waiting 45 minutes to be assisted. Johannes who assisted me advised that i would have feedback in 5 working days which would have been Tuesday the 19th of December 2017. I had received no confirmation and had to go again into branch (they do not close accounts online) on the 20th of December 2017 i had to brave the mall yet again to attempt to close my account and after waiting another 30 minutes, a lady called Tembi said i would have confirmation by close of business on the 20th of December 2017 that my account would be closed. Today is the 21st of December 2017, no confirmation has been received. Despite calling the call center 4 (FOUR) times to try and get someone to assist me or to even tell me what the hell is going on, NO ONE CAN HELP ME and YET AGAIN, i must be inconvenienced and go back to the mall during this festive time to get an answer. FNB cant simply close an account but they so quick to take your money and tell you to switch banks etc but they cant even assist you when you need to close an account..... FNB's motto is HOW CAN WE HELP YOU, its more like HOW CAN WE INCONVENIENCE YOU!!!!