FNB giving absolutely ZERO service

I am currently in debt review, and as a result my debt councilors have taken over my monthly payments.

I got debited again on my Revolving Credit Plan, which should not happen.

I needed the debit order to be stopped, and also the amount debited to be refunded to me.

I phoned and everybody kept putting me through to different a department. Eventually I was told I have to go into a branch and speak to a credit manager.

I then went to a branch and was then told they do not have a credit manager. So the lady sent through a request on her computer to the credit manager at the Clearwater branch.

To this day I have not heard anything back, nor received my money that FNB is trying to ***** from me.

I also filled in a contact form on the website to enquire what was going on, and also never received any response to that.

Stop *****ing my money. And stop ignoring me.

Please fix this error and pay back the money!!!