FNB gives the most pathetic client service experience

On the 14th of October I transferred money into the wrong account(1 of my loans account) , i called in and asked that they credit the funds into the right account, was told it takes 3 to 5 working days Following day, i called the complaints department because i wasn't happy with the turn around time my worry being that the settlement amount would have changed, was promised to be contacted within 48hrs(reference ***), no one called me. 8 days later, my right account is still not credited, i call in and I'm told there was a problem with crediting the right account, no one called or sent an email to inform me about the problem they are experiencing. Now a request has been sent so the money can be reversed back into my account and I have to wait again. I have never been so frustrated in my life, i wasn't asking for a recall from an external bank, i was asking for a recall from my Fnb account into my 2nd Fnb account, something that can be done in 1 day but noooo FNB decided to take their time because wow, they don't care about their clients....