FNB gives TERRIBLE Service for PRIVATE BANKING

FNB Private Banking is the pits. Absolutely no help or call back from my banker Nohlanhla for tge past TWO weeks. To add to it they refer you to another "available" Banker to assist and who is just as unwilling to assist, but would rather advise that its another Dept that works with your issue such as Digital banking and you must call them. Then you do and Digital banking closes your referenced query it was incorrectly captured and then decide to hell with you as the client, and don't contact you any further as it is closed. Everytime you call, they let you know it's not their department that deals with it and you must contact another Dept. I don't bank with Depts in FNB...I just bank with FNB. but now I am considering to do banking elsewhere... As a private client, you pay for a service, but NONE of it is offered. I might as well go to CAPITEC and pay a much lesser cost for the SAME service. I am VERY upset with FNB...