FNB gives no service when ***** on an account is reported

I had someone *****ulently access my bank account and they did online purchase without my knowledge. I did not receive any notification when the transaction was done online, Just saw money going off my account unauthorised.

I lodged the ***** case as per FNB call Centre on 8 January 2024. Received an email stating I would have feedback in 5 business days. I followed up after this period Just to be told that it could take up to 14 business days. This has also passed.

I again phoned in on 16 business days and was told that they are escalating the matter and that I Will receive feedback in 2 days. To date I have still have absolutely no feedback.

The unauthorised transaction was very important funds which was set aside for aftercare fees, which is now in arrears. I have made this fact very clear.

FNB cancelled my debit card on 8 January when I phoned in and said they had ordered my new card for me (because of the *****). 2 weeks later when I enquire as to when I would receive my card I was told that a new card was never order and I had to then manually request one myself.

I am very unhappy with the customer service from FNB, as this was a *****ulently act, I ask that it be treated as urgent and they Just do not care. I was even told that I might never even receive my money back that was ****** out of my account.

I have been a FNB customer for many years and have numerous of their products, however I am considering to rather change to another bank, as they do not treat their customers with care.