FNB GIVES BAD SERVICES WHEN APPLYING FOR A LOAN

I had made a further home loan application and it was firstly declined because of the 6 months period had not lapsed. After 6 month, I then reapp**** and still got declined because of my property value was not updated since I bought it last year. I had made some renovations and the consultants from FNB did not bother to come to my house and valuate the property, instead they made their final assessment based on the prior year valuation. I was so disappointed. They even shared my details with direct access to call me for a personal loan. I need a valuator to come and valuate my house based on the new renovations and redo my application. I feel like FNB is not informative and does not take care of its customers. why can they not even advise on how to go about applying for this loan, even if I qualify for a less amount why do they not ask if I would like for a less amount? I am really disappointed.