HS
Helen S
1 reviews | Active since Jan 2012
17 Nov 2023, 10:54
FNB gives a lousy CX
FNB says it is there for the people. NOT!!!
A recent decision to make people access their app and download their statements is NOT user friendly... especially for my generation.Now, instead of automatically receiving notice of what needs to be paid I must either phone a branch or remember to go on the app and check out how much I owe.
FNB your app needs a field that says 'always email my statements' .... then your customers will not be embarrassed because they forgot to pay.
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Helen S's updateReviewer Update
17 Nov 2023, 13:25Thank you for reacting. All we need is NOT to have to connect every month to find out how much we owe. I hope they will put in the option to always receive an automatic email of the statement... as it was before!
HS
Helen S's update17 Nov 2023, 13:25
Reviewer Update
Thank you for reacting. All we need is NOT to have to connect every month to find out how much we owe. I hope they will put in the option to always receive an automatic email of the statement... as it was before!