1 reviews | Active since Aug 2016
FNB give third party my acc number, now I get penalised and get this guys debit orders. **** to and ignored by FNB (Dumisani Nkosi)
<p>FNB gave my account number to a third party by mistake/negligence. The bank has pledged credits that came into my account to cover their risk and the third party. Debit orders however have meant that I need to spend hours at the bank or on the phone (cost of which is mine). The pledges/holds on my account meant that they took what belonged to the third party and then hold on to the amount again for a period of 7 days. So not only am I out of pocket I am loosing money. </p> <p> </p> <p>FNB protected themselves and the third party but I bear the brunt when the negligence was on their side. I'm still being hit with debit orders and then have to commit at least an hour of my day or R100 of my airtime to getting the amount reversed. </p> <p> </p> <p>The cherry on top the R17,50 for every debit order and the R60 for when they had to journal my account for the credits have been charged to my account.</p> <p> </p> <p>Dumisani Nkosi **** to me on 2 June 2017 - I'm still waiting for his email on 15 June 2017. Consultant/Banker ignoring my e-mails since 8 June 2017.</p> <p> </p> <p>"How can we help you ?" , well your negligence has cost me money and left me worse off than when your people negligently/mistakenly gave me account to a third party. </p> <p> </p> <p>Let me know if I have legal recourse.</p> <p> </p> <p>Irate and disaapointed.</p>
Good Day,
Thank you for taking my call earlier.
As per our telephonic conversation a formal complaint has been logged and routed to the relevant department for investigation and resolution. I have requested that they provide you with feedback .
Your complaint reference is ***.
Kind Regards,
Complaints Resolution
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking my call earlier.
As per our telephonic conversation a formal complaint has been logged and routed to the relevant department for investigation and resolution. I have requested that they provide you with feedback .
Your complaint reference is ***.
Kind Regards,
Complaints Resolution
Naomi Petersen
*** (option one)
