FNB- Give me my money back!

A consultant called me to upgrade my account from a GOLD Cheque to a GOLD Fusion account on the 15th of April 2019. I accepted and appreciated that FNB does not call me unnecessarily. Little did I know that this *********** consultant would REDUCE my overdraft facility and put my account in Arrears. I have never been so embarrassed to have my card declined in a store before. Your call centre contacted me on 18 April 2019 and advised that my account was in arrears. I explained to the lady what had happened and even she agreed that the consultant did not do the correct thing. She said she would escalate the matter- NOTHING HAS HAPPENED. I logged a complaint- Dave responds via email and cant even spell my surname. Spoke with Victor Fraser today who said he will sort everything out BUT what do you know- HE NEVER CALLED BACK. Now im back at square one- CANT USE MY CARD, CANT TRANSFER MONIES CAUSE FNB WILL TAKE IT TOWARDS THE ARREARS WHICH IS INCORRECT. clearly someone needs to be put back into training. SOOOO fast to give me the overdraft sooooo slow to sort out an error on your side FNB!!!!! PATHETIC!