FNB, GIVE ME BACK MY MONEY!!!!!!!!!!!!!

Earlier today (09/09/2024), I experienced an alarming incident where my card was declined during a transaction. Upon checking my bank app, I found that my accounts had a zero balance, leading to a significant amount of distress and confusion. In a state of panic, I rushed to the bank and was put in contact with the ***** department, where I was informed that my SARS refund had been reversed due to an alleged instruction from SARS.

However, after contacting SARS, I was informed that they had indeed processed the refund and had not requested any reversal. I was advised by SARS to return to the bank and request documentation or communication regarding this reversal. Upon returning to the bank, I was again put on the phone, and this time, I was told that the bank’s risk department had withheld my funds for an investigation. I was also informed that I should have been notified, but I have received no communication regarding this.

This situation has left me in an extremely difficult position, with my accounts still showing a zero balance and no access to my funds. To make matters worse, I was told that this issue could take up to 48 hours to resolve, leaving me without access to my money and no prior warning.

This is entirely unacceptable. The lack of transparency, communication, and access to my own funds has caused immense stress and inconvenience. I demand immediate resolution and the return of my funds, as well as proper communication regarding this matter. I am prepared to escalate this issue further if necessary.