FNB, Give Kelly Bougard a well deserved pat on the back.

Recently I have been so frustrated with FNB. When you have a problem and want to phone FNB you aee simply seemingly firewalled and referred from one consultant department to another. No one can realy help you as it becomes and endless round robin and blame game.

The complex Ebucks rules also cause much confusion. I was ready to give up on FNB.

Then I decided to raise my ebucks grieviance one last time and reached the delightfully commited Kelly Bougaard.

Kelly immediately was able to assist me and continued to assist me with my problem. Even though the final solution took long to achieve, she consistently provided feedback.

FNB you shoud give Kelly some recognition. With more eBucks Rewards Customer Consultants like her, you may be able to reverse the groundswell of unhappiness against FNB in recent times.