FNB Ghastly Appauling Putrid Sick service

I stopped my card Thursday evening for *****. Friday morning I went to Chilli Lane branch to get a replacement card. I asked 3 times if I will be charged I was told No.Sunday I did a transaction at a toll gate and it said I have R130 available with incontact SMS. On my FNB app it reflected 0 balance.I had to loan money from family. Monday morning 21 July 2025 I spent 2 hours on the phone being told my kyc acc is not FICA registered that being a BS story as the Islamic Aspire Account being referred to was opened in June 2025. Then I called back and a fault logged stating the refund will be done within 3 working days even after I asked them to escalate it. Tuesday 22 July 2025 I rode back to Chilli Lane branch and was assisted by Leonard the branch manager at 12:00, he apologized profusely that the consultant who helped me Friday 18 July 2025 with replacement card never followed up on the R130 new card replacement fee reported by ***** as this was his consultants responsibility to do so. However the consultant was a new employee out of training. I advised I would give him (Leonard the branch manager) time to resolve and he even took my name and contact no 071252**** and he would call me back once resolved. It is now Wednesday 23 July 2025 09:48 am and I have been on a call to the Aspire call centre *** and after a 33 min call speaking to Paballo explaining my story again for the umpteenth time got cut off. Paballo advised me I would only get my R130 on Thursday 24 July. At 09:51 on Wednesday 23 July 2025 Paballo who's surname is Malebane advised me she spoke to a Mbali Faye of the back office based at FNB Retail COO who advised Paballo I would only be getting my refund on Thursday 24 July 2025. I advised Paballo and advising on this platform if the R130 is not refunded to my account by today Wednesday 24 July 2025 I will be consulting my legal counsel, I will aldo be laying a claim at the small claims court for the approx 3 hours now spent on my phone since Monday and the trip made to the Chilli Lane branch on 22nd of July as well as back to my residence. I will be closing my account and advertising the shocking service rendered by FNB because FNB worries more about their turnaround times than keeping a client happy who actually keeps the bank in business. The ball is in your Court, I'm not threatened nor intimidated by anyone at FNB nor the bank itself!