FNB GEZINA - shocking

What an absolute shocker. Staff at FNB Gezina is a total disgrace. 3 hours later interacting with service agent - the service agent superior and person claiming he works with business accounts.

All of them disrespectful - aggressive and totally disgusting.

I am told I cannot request a new card without 2nd signatory.

Their own documents they use to put me in my place includes a document that specifically gives me that right. Do you think they apologised???? Do you think they ordered a new one??????

I am still waiting for the branch manager - who is missing in action I am still waiting for BM superior still waiting

@FNB stop flattering yourself you are NOT CUSTOMER SERVICE ORIENTATED.

Your staff has got NO IDEA of service and best of all lack any understanding of your own documents, rules and processes and choose to attack a customer to Hyde such fact. Waiting to be contacted.