1 reviews | Active since Oct 2011
FNB getting to exited about minimum Overdrawn Accounts
<p>My account never overdrawn. Been banking with FNB for at least 22 years. Now they return a R55.00 dt order because I am R34.89 overdrawn?? This dt order went off last night. This morning account is rectified. They even charge R25.00 for their effort.</p> <p>Now I know they are going to say it is our system, well maby you should get a system that can think for itself. Every client is different, every situation is different and if you do not have a human to check what is a bad account and what not, maybe you should not have humans banking with you!!</p> <p>Everything is tegnoligy orientated at FNB, surely you can design something that can identify a bad account.</p> <p> </p>
Good Day,
I sincerely apologise for any inconvenience that you may be experiencing. Thank you for bringing this matter to our attention.
Your complaint has been routed to the relevant department to investigation and I have requested that they provide feedback.
Complaint reference number ***NF was issued.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I sincerely apologise for any inconvenience that you may be experiencing. Thank you for bringing this matter to our attention.
Your complaint has been routed to the relevant department to investigation and I have requested that they provide feedback.
Complaint reference number ***NF was issued.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Received a message from a lady (could not make out her name) who said she is calling from FNB regarding my complain....and that is that....not I will phone again or please contact me ....any case the damage is done...
Received a message from a lady (could not make out her name) who said she is calling from FNB regarding my complain....and that is that....not I will phone again or please contact me ....any case the damage is done...