FNB getting tired of the service levels

Once again using this bank to do deceased estates transaction is a nightmare. Not my first complaint. But how is a person supposed to run a business when the very bank they are using cannot get themselves sorted out. We opened an estate late account with you for online banking and we cannot transact on this account. We have been to your Westgate branch numerous (4) times to resolve it and finally today nearly two months later they tell us it's the estate dept issue that the online banking in not resolved. This is the most unprofessional bank I have every done business with. We require someone to assist with urgency as the estate late account is sitting with money which is required to pay for estate matters and I refuse to run around up and down to an FNB branch to transact when I have online banking available.