FNB GETS NO STARS

FNB Debit Card Dispute and ***** reporting doesn't even deserve one star. I reported an unauthorized payment from my account on July 31st. Today is August 26th and I have yet to have any feedback from FNB. Two other payments have been made to the same company', these have also been reported without a result. I have phoned and spoken to someone in the ***** department who advised that I apply for a new card but nothing was done to reverse the payments. All I ever get from FNB are offers to lend me more money but never assistance when needed.