1 reviews | Active since Mar 2018
FNB - Gets a 0 out of 10 for service.
I ordered and received a Smart Device from FNB. The machine was faulty. It was returned as per the agreement. FNB agreed that this was an out of box warranty. Since then a have phoned about 12 times and not one person can tel me what is going to happen next. This machine was intended for business use. The people in the call centres are rude and will not put you trough to a manager or team leader. When you insist you are putt on hold for 25 minutes "I then hung up" I have a screenshot of this. PLEASE PLEASE I need to be informed I need help, I need my machine, I have to work, I have to receive an income . This is the worst service I have ever received.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)