FNB ****gery!!!!

On the 24th of March, I called FNB collectors L.W.M. Debt Recovery to see if I could settle my outstanding debt. I queried about discount which they would normally give when one settles and I was give the following: "Kindly be advised that you qualified 30% discount which is R67 928.32." I had requested mail or written confirmation of this and thus the communication above. I settle and I was told it would take 20 days to remove my name from credit bureau. After waiting the 20 days I was told to wait a while as they request the letter of settlement from FNB. To which the were told I was mistakenly give a lower amount and it was short R4300.77. This I have been querying with them the so called "authorized law firm working on behalf of FNB to collect from debtor" as they were given power of attorney and me assuming that they had that I TRUSTED the information given to me by their (FNB) representative in this matter. Unfortunately it turned that not only does the LAW FIRM not have authority to give out discount but also FNB did not give them any powers to offer discounts. As if that were the case FNB should have accepted the deal made between myself and the LAW FIRM but instead FNB backtracked and demanded that they come after me for more money and that I should pay them the balance that was never picked up when I queried this matter in March wanting to settle so that my name is not tarnished. There is a recoding by the way of my initial conversation with the LAW FIRM if that is also not a lie they tell when they are collecting. I will never bank with FNB as they have proven to be crocks' and ****s that send out so called LAW FIRM to represent they when they shame people down for their hard earned money. I paid this debt off because I wanted to have good reputation with the bank I thought I would go back when when I had recovered from my covid misfortunes but Never Again will I bank with those ****s and bullies.