FNB gave me very bad service, online and face to face.

Saturday the 25 of May 2024, money was *****ulently transferred from my bank account, immediately everything was blocked through the app. Monday the 27 of May I called FNB, they gave me a reference number and said they will investigate the matter with a turnaround time of 7 -30 days. Today it’s the 28 of June, I haven’t heard from the bank, Everytime I follow up they just tell me the matter will be escalated no feedback nothing.

On Wednesday I decided to visit the branch and the consult at the bank said why do I use online banking because that’s how my details were exposed, how’s that my problem if their security was exposed. How do strangers get into my account and take money and then a consultant from the bank that I believe is keeping my money safe tells me it’s my fault for having an online banking.