FNB gave another client access to my account by mistake!

<p>After noticing my account went down from R7700 to 59c in one day I assumed I had had my card cloned and reported *****. It turned out to be a mistake by the Premier banking department where they had linked another client of the same name to my profile, so all her transactions were coming out of my account!</p> <p>Not only is this a diabolical mistake for a bank to make, but the service I received in the aftermath was the worst part - there was none!</p> <p>Of course I had to speak to the call centre which was a waste of time so I rushed into the bank first thing in the morning and met with a manager. She was totally unsympathetic and never apolgized once for the banks mistake. They didnt see how the matter could be resolved so told me they would contact me and let me know what was being done. </p> <p>This matter is so very serious, as they had broken my trust as my bankers, that I thought I would be updated all the time, but nothing whatsoever. They had suspended my accounts so that the other person couldnt draw on my funds, so I couldnt use any of my accounts, and when I tried to phone I could only get throught to the call centre who had no clue what was going on and kept telling me to dial 4 and speak to someone a the branch. I tried over and over but there was no 4 option to speak to the branch. Apparently it is cancelled and no one told the call centre. They could not give me any contact details for the branch and said they would log a request for a call back that would take 24-48 hours! Seriously? </p> <p>I had to go all the way back to the branch the next morning and ask the same manager what the progress was. She still didnt know and when I asked her why no one had called me she said the person who made the mistake was supposed to call me. This person should be out of job, never mind phoning me! This time I got the name of a team leader at the Premier banking and she said she was trying to resolve the matter. 48 hours later it is still not resolved and I still have another person latched onto my account!</p> <p>This is atrocious!</p>