MY
Ms Y
1 reviews | Active since Jun 2022
17 Sept 2025, 12:04
FNB GAP COVER IS A **** - DO NOT SIGN UP
FNB GAP COVER is a huge **** 1) I submitted a claim and was rejected within a day or two saying they need a medical aid statement. They said they need to find out if the doctors invoice was paid from my savings or from normal funds. If from savings, they will reject and from normal funds, they will pay out. 2) I submitted the statement and it wasn’t from savings. Can I tell you I’ve been waiting for weeks for my money and they have been ignoring me and looking for a different reason to reject the claim? 3) I want to cancel the gap cover and I’m being ignored so they can debit my account for premiums continuously
Helpful (0)
Replies (1)0
Replies (1)MY
Ms Y's updateReviewer Update
17 Sept 2025, 15:34FNB GAP COVER does it again!
Giving me the run around! The team lead assessor, Refilwe Hlelesi, confirmed that my claims are valid and approved but they are experiencing technical diffficulties to pay me my money. How many times have policies with FNB been cancelled due to non-payment? There is no technical difficulties when they need to debit people’s accounts. It’s appalling what’s going on. Refilwe is sending other people to call than calling herself to explain and apologise. They won’t even send me the email to say my claim is approved but only saying it verbally. I am so so disappointed
Giving me the run around! The team lead assessor, Refilwe Hlelesi, confirmed that my claims are valid and approved but they are experiencing technical diffficulties to pay me my money. How many times have policies with FNB been cancelled due to non-payment? There is no technical difficulties when they need to debit people’s accounts. It’s appalling what’s going on. Refilwe is sending other people to call than calling herself to explain and apologise. They won’t even send me the email to say my claim is approved but only saying it verbally. I am so so disappointed
MY
Ms Y's update17 Sept 2025, 15:34
Reviewer Update
FNB GAP COVER does it again!
Giving me the run around! The team lead assessor, Refilwe Hlelesi, confirmed that my claims are valid and approved but they are experiencing technical diffficulties to pay me my money. How many times have policies with FNB been cancelled due to non-payment? There is no technical difficulties when they need to debit people’s accounts. It’s appalling what’s going on. Refilwe is sending other people to call than calling herself to explain and apologise. They won’t even send me the email to say my claim is approved but only saying it verbally. I am so so disappointed
Giving me the run around! The team lead assessor, Refilwe Hlelesi, confirmed that my claims are valid and approved but they are experiencing technical diffficulties to pay me my money. How many times have policies with FNB been cancelled due to non-payment? There is no technical difficulties when they need to debit people’s accounts. It’s appalling what’s going on. Refilwe is sending other people to call than calling herself to explain and apologise. They won’t even send me the email to say my claim is approved but only saying it verbally. I am so so disappointed