FNB gap cover declined

I had a gap cover claim declined because Fnb stated that the event was not covered by my medical aid. Yet the ministatement that I attended to my claim clearly showed that the event was paid with the code EB4 in the description. If the person assessing the claim actually read the statement they would have seen that EB4 indicated that the claim exceeds the medical aids maximum benefit and only a certain amount was paid, hence gap cover. FNB can review my claim while I file a complaint at the ombudsman.