PB
Phinda B

1 reviews | Active since May 2018

02 May 2018, 11:08

FNB FUSTRATIONS WITH *******/*****ULANT DEDUCTIONS EVERY MONTH

I have been with FNB for since 2003. I have been a brand ambassador for them, but now what is happening to FNB is disgusting in total. I have been getting amounts from my accounts deducted. I cannot deal with this nonsense of going through the reversal every month SMART M31K15 ********** 29087 R99 SHESHA SHESMBS84A ********** 430 R99 HANDSWORK (ID NUMBER) 180430 R115

I feel that this will increase in occurrence if this is not stopped. I have been on a call to FNB for more that 30 minutes and noon is picking up because they are being inundated with people calling about this nonsense.

> What happens when the amount is above R200

> Will I be charged for Debit Orders above R200

> What is FNB doing to stop these ********

> Why am I not getting mandates on the Debicheck on the APP/Online?

> what happens when next month they just change the reference number on the Debit order and why does FNB keep processing those debit Orders

> What happens when I withdraw all my cash from the account and the Debit Order bounces. Do I get charged for that as I don't even know about that Debit Order

> Why are these ******** still in operation because from every bank and almost everyone I know is complaining about these ********, how does BANK KEEP PROCESSING THIS NONSENSICAL DEDUCTIONS?

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 May 2018, 15:48
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***