FNB FUSTRATED WITH WAITING OVER A MONTH FOR A QUERY TO BE SORTED OUT

On the 11 May 2018, I paid my sister into a public beneficiary , American express credit card, I incorrectly put the account name as card number and the beneficiary reference as my name. on the 17th May 2018 my sister made me aware that the funds did not reach her. I immediately went on to a secure chat with FNB PREMIER bankers and told them my problem and if they could see where the funds went to. I was told an investigation report will be done and I would be contacted by FNB, and the query should be resolved in 10 working days..... NO ONE CONTACTED ME. I again went to them after 10 working days and I had to repeat the whole problem again, this has gone on since the 17th, I phoned them on the 11/06/2018 were I was told by the Premier banker that she would look into it and ask to pay the correct beneficiary and that she would contact me the next day, she did finally someone phoned, however I was then told that she would forward me an email and that I had to explain in short what happened and attach my proof of payment to Nedbank Amex department and then they will sort it out. I never received such an email, I phoned again on the 14th and the same lady told me she would resend the email and would call me in an hour to check if I received it. I am still waiting for the phone call? 15/06 I phoned again the same lady was not available but I left a message for her to phone me back still no one phoned. on the 18/06 I finally get a response via email from another Premier banker to say the funds have been paid to the beneficiary. I checked with my sister on the 21/06/2018 and no funds have been received, I have rep**** to the email on the 22/06/2018 to let them know and respond to my email, and today I still have not had a reply. I have emailed again today. I am totally disgusted with the service of FNB as they promise to assist you any time of the night etc etc yet they have wasted my time on what I feel should have been a simple problem to solve??? I am know waiting to see if I get any response from them. it is sad that if you pay a normal beneficiary and the account number is incorrect they automatically do not allow the transaction, but when you pay a credit card they are quick to accept it even if the account number is wrong???? it makes you think how many of these transactions are sitting in there accounts earning interest???? I can't believe Nedbank Amex does not automatically return the funds to the bank account it was paid from, when I phoned them they said I must sort it out with my bank, not even bothered to assist. I am so disappointed with the service I have received from FNB and Nedbank, it is my money, why with technology today you cannot return it to the person immediately. disappointed I will be looking at moving to another bank in the future. FNB NOT SA'S BEST BANK your advertising is not true your customer care is not quick and easy and your personal online premier bankers DO NOT ASSIST as you say they do.