LM
Langelihle M

1 reviews | Active since Jun 2018

21 Jun 2018, 10:59

FNB Fusion Premier

FNB Fusion premier account:

I have been banking with FNB for about 6 months now. I opened the Fusion account under assumption that it would help build my credit score because it was presented as a credit card with a current account functionality. But the credit facility is basically an overdraft, nothing special.

I now want to switch to the bundled credit card and cheque card but they telling me that i don't qualify for a separate credit card. I need the flexibility of being able to choose which funds i can use but the Fusion account doesn't offer that. I have spoken to so many different consultants at FNB in different branches and none of them seem to understand how the Fusion card works. Furthermore, i don't understand how my credit score is still to low for a credit card since the Fusion account is a credit card as well. I feel like the Fusion account is basically an overpriced cheque card which is not what i wanted.

I am really not satisfied with their product and customer service

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Jun 2018, 11:46
Official

Good Day Langelihle Mkhungo,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***