FNB FUSION IS A MESS, DO NOT UPGRADE ON THE MOBILE APP!!!!!

I do not usually like to post but I am posting here because this is literally the last option I have. My wife upgraded her account from a Gold Cheque to Gold Fusion Account from the mobile application. Fast forward 2 months later, after 4 visits to the branch, almost 50 calls to agents, chats to agents on the mobile app, the processing of this account is not yet completed. It seems like no one knows how it works. FNB, IF YOU ARE GOING TO PUT A PRODUCT ON THE MARKET, MAKE SURE YOU TRAIN YOUR STUFF TO KNOW HOW TO HELP YOUR CUSTOMERS. Clearly with the Fusion accounts, this has not been done. Without the processing of the account completed, my wife cannot get a bank card, which means she cannot buy online, or from the shops. This is FRUSTRATING!!!! To make matters worse, the account is being charged for a credit facility it does not even have. I hope someone from FNB will see this and assist.