JR
Jacques R
1 reviews | Active since Jan 2013
20 Nov 2024, 15:45
FNB FUSION ACCOUNT
FNB loaded a default payment on my credit record. I have already a payment plan regarding the arrears account. This unprofessionalism is not acceptable. I have phoned the credit risk team to find out what is happening and why. The agent tried to transferred me to the legal department and the just got cut off, no call back no nothing. This FNB is behaving like a ruling party and just do what they want to customers.
Helpful (0)
Replies (1)0
Replies (1)JR
Jacques R's updateReviewer Update
22 Nov 2024, 11:13FNB came into contact with me and explained that the whole situation is my fault. What a professional company top notch! They allegedly exhausted all methods of contacting me they've tried everything except email which I selected as my main source of communication... but hey its all my fault.
Getting a call from FNB's complaints department had confrontational tone to it from the get go.
Thanks FNB for the great service once again (Thumbs Up!!)
Just save yourself the trouble and use another banking services provider that does not have a superiority complex over clients that have been with them for years.
Getting a call from FNB's complaints department had confrontational tone to it from the get go.
Thanks FNB for the great service once again (Thumbs Up!!)
Just save yourself the trouble and use another banking services provider that does not have a superiority complex over clients that have been with them for years.
JR
Jacques R's update22 Nov 2024, 11:13
Reviewer Update
FNB came into contact with me and explained that the whole situation is my fault. What a professional company top notch! They allegedly exhausted all methods of contacting me they've tried everything except email which I selected as my main source of communication... but hey its all my fault.
Getting a call from FNB's complaints department had confrontational tone to it from the get go.
Thanks FNB for the great service once again (Thumbs Up!!)
Just save yourself the trouble and use another banking services provider that does not have a superiority complex over clients that have been with them for years.
Getting a call from FNB's complaints department had confrontational tone to it from the get go.
Thanks FNB for the great service once again (Thumbs Up!!)
Just save yourself the trouble and use another banking services provider that does not have a superiority complex over clients that have been with them for years.