FNB Fusion ****

I have been a loyal customer for 10 years. 2 weeks ago they phone me and offer me a fusion account. Told me how I would be saving money if I don't use the overdraft option, compared to the plan I was on.. WELL come the 1st if July I suddenly have to pay an extra R69 for something I didn't really want. FNB changed the terms of the account and only notified me in July. Why sell me something that is about to change and not be true anymore? I asked so many times on my call how is it cheaper and if it is true. It is not acceptable to sell things that aren't really true. When I asked how to lodge a complaint, I was given a phone number, which isn't their complaints department and then I was told to lodge a complaint via the app.

I just want a no nonsense banking experience. Don't try sell me something that is cheaper, when it is no. That is a ****