FNB Further Loan Bad Service. How cant we help you

Fnb How Can We Help?? Or Not!!! My wife and I app**** on the 27th of July for a further loan on our bond by sending all the documents to ********** We received conformation on the the 1st of August at 18h20 from Mark Mdliki that documents is received and work will be done and they will let us know what the outcome will be. On the 11th of August I contacted FNB Home Loans to find out what is going on because we heard nothing from them up until the 11th. I spoke to Thabile who informed me that nothing was done up until the 11th and I was referred to Preshalin. IS THAT THE SERVICE FROM FNB?? Even though Preshalin was not at the office he sorted the mess out and got Mark to contact me on the 11th of August for the first time apologizing for not getting back to me also in email. Mark said he will get the process on the way keeping me informed during the day of the outcome. At 15h35 I received a call from FNB but when I answered the call was dropped. I phoned Mark back on his personal line but twice went on voicemail. I sent Mark an email on the 11th at 16H00 but no response. On Monday the 14th I called FNB home loans and asked to speak to Mark at about 10h03 where I got transferred to Mark. I asked him why he didn’t contact me as agreed and he said he phoned me but I didn’t answer the call. I told him I sent you an email on Friday and he responded that he didn’t receive yet. I asked him what the outcome was and he said it was declined. I asked the reason and he said it is because of one of my store accounts was not paid and is 30 days behind. The mentioned store is the only account that was behind and that gets paid manually and not by debit order and sometimes I do forget to do a payment because all the rest of my and my wife’s accounts go of by debit order. My wife and I have been clients of FNB for more than 17 years. We have a bond for more than 3 years never missing a payment. All our other accounts get paid on time except the one I forgot to pay and when that happens I do double payments. So I was declined for that one account. On the 16th I went to another company applying for a personal loan to check the criteria and to see if I will get approved and I was approved within 2 hour for R71 000.00 half of the amount we requested. The payment on the personal loan I app**** for which was approved would actually be more than what the payment for the further loan would have been, and this was done just on my name????? IS THIS THE WAY FNB HELPS IT’S CLIENTS OF 17 YEARS??? EVERY MONTH WE GET OFFERS FROM FNB TO UPGRADE TO PRIVATE CLIENT ACCOUNTS???? BUT A FURTHER LOAN GETS DECLINED???? MAYBE IT IS TIME TO SWITCH!!!!!