AB
Angelique B
1 reviews | Active since Sept 2019
18 Sept 2019, 12:06
FNB Funeral Policy Claim Nightmare
I have a funeral policy with FNB. My father passed away three DAYS before the waiting period was over. THREE DAYS. The assessor states it's a BUSINESS DECISION. That's that! I must just accept it. As if my father died on purpose.
I have been with FNB over 12 years, me and my two kids are also on the same policy. I am prepared to pay more on the policy, longer for my father's premium.
No, they have just made the worst time of our life even worse.
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Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
18 Sept 2019, 12:21Good day Angelique Benadie,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply18 Sept 2019, 12:21
Official
Good day Angelique Benadie,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
AB
Angelique B's updateReviewer Update
18 Sept 2019, 12:38I was contacted by a manager in the claims department of FNB.
He listened, he asked a few questions, and will get back to me today by 5pm.
He will escalate my claim and motivate my claim. He will do what he can.
He listened, he asked a few questions, and will get back to me today by 5pm.
He will escalate my claim and motivate my claim. He will do what he can.
AB
Angelique B's update18 Sept 2019, 12:38
Reviewer Update
I was contacted by a manager in the claims department of FNB.
He listened, he asked a few questions, and will get back to me today by 5pm.
He will escalate my claim and motivate my claim. He will do what he can.
He listened, he asked a few questions, and will get back to me today by 5pm.
He will escalate my claim and motivate my claim. He will do what he can.
AB
Angelique B's updateReviewer Update
23 Sept 2019, 09:37So, after days of waiting and endless phone calls and dealing with rude, cheecky and sarcastic call centre agents. FNB will not be paying for the funeral.
How can we NOT help you!
How can we NOT help you!
AB
Angelique B's update23 Sept 2019, 09:37
Reviewer Update
So, after days of waiting and endless phone calls and dealing with rude, cheecky and sarcastic call centre agents. FNB will not be paying for the funeral.
How can we NOT help you!
How can we NOT help you!