SN
Sthandiwe N
1 reviews | Active since Apr 2026
09 Apr 2026, 14:37
Fnb funeral policy bad service
I'm lodging a complaint against FNB regarding my funeral policy claim. Despite multiple emails and a call, it's been 10 days since they said it's under further validation with no update. I'm experiencing financial stress and trauma due to this delay. My policy number is [FI***2]. I've sent several emails and called them, but haven't received any feedback on the status. They've not indicated when I can expect a resolution. Please assist with resolving this matter urgently. I've attached the policy details and correspondence with FNB for reference. Thanks,
Helpful (0)
Replies (4)0
Replies (4)SN
"Hi, I'm following up on funeral policy claim complaint ***NF. Can you update me on the status and if there's anything I can provide to speed up the process?
Thanks.
Sthandiwe N's updateReviewer Update
10 Apr 2026, 06:21"Hi, I'm following up on funeral policy claim complaint ***NF. Can you update me on the status and if there's anything I can provide to speed up the process?
Thanks.
SN
Sthandiwe N's update10 Apr 2026, 06:21
Reviewer Update
"Hi, I'm following up on funeral policy claim complaint ***NF. Can you update me on the status and if there's anything I can provide to speed up the process?
Thanks.
SN
Sthandiwe N's updateReviewer Update
11 Apr 2026, 11:28Re: Funeral Claim Delay - FI***2
***NF
ID ***
I've been informed the delay is due to a 12-month policy duration requirement. However, this wasn't specified on my application, and the claim is for natural death in my 8th month. Please clarify and expedite my claim.
Thanks,
Sthandiwe"
***NF
ID ***
I've been informed the delay is due to a 12-month policy duration requirement. However, this wasn't specified on my application, and the claim is for natural death in my 8th month. Please clarify and expedite my claim.
Thanks,
Sthandiwe"
SN
Sthandiwe N's update11 Apr 2026, 11:28
Reviewer Update
Re: Funeral Claim Delay - FI***2
***NF
ID ***
I've been informed the delay is due to a 12-month policy duration requirement. However, this wasn't specified on my application, and the claim is for natural death in my 8th month. Please clarify and expedite my claim.
Thanks,
Sthandiwe"
***NF
ID ***
I've been informed the delay is due to a 12-month policy duration requirement. However, this wasn't specified on my application, and the claim is for natural death in my 8th month. Please clarify and expedite my claim.
Thanks,
Sthandiwe"
SN
Sthandiwe N's updateReviewer Update
11 Apr 2026, 22:45Dear FNB Claims Team,
Re: Funeral Claim Status - Policy FI***2
***NF
I submitted a claim on 30 March with no feedback until I called and emailed multiple times. On 11 April, I spoke to an agent who didn't provide a reference number, and told me the claim is delayed because the R50,000 payout is a significant amount, and although I've reached the 6-month waiting period for natural death, the policy hasn't been active for 12 months, so docs are being validated and authorization is needed.
However, policy terms state natural death claims are eligible after 6 months. Please provide written confirmation of the delay reason, claim status, and expected resolution timeline. I'm still waiting for payment with no clear indication of when I'll receive it.
Thanks,
Sthandiwe
Re: Funeral Claim Status - Policy FI***2
***NF
I submitted a claim on 30 March with no feedback until I called and emailed multiple times. On 11 April, I spoke to an agent who didn't provide a reference number, and told me the claim is delayed because the R50,000 payout is a significant amount, and although I've reached the 6-month waiting period for natural death, the policy hasn't been active for 12 months, so docs are being validated and authorization is needed.
However, policy terms state natural death claims are eligible after 6 months. Please provide written confirmation of the delay reason, claim status, and expected resolution timeline. I'm still waiting for payment with no clear indication of when I'll receive it.
Thanks,
Sthandiwe
SN
Sthandiwe N's update11 Apr 2026, 22:45
Reviewer Update
Dear FNB Claims Team,
Re: Funeral Claim Status - Policy FI***2
***NF
I submitted a claim on 30 March with no feedback until I called and emailed multiple times. On 11 April, I spoke to an agent who didn't provide a reference number, and told me the claim is delayed because the R50,000 payout is a significant amount, and although I've reached the 6-month waiting period for natural death, the policy hasn't been active for 12 months, so docs are being validated and authorization is needed.
However, policy terms state natural death claims are eligible after 6 months. Please provide written confirmation of the delay reason, claim status, and expected resolution timeline. I'm still waiting for payment with no clear indication of when I'll receive it.
Thanks,
Sthandiwe
Re: Funeral Claim Status - Policy FI***2
***NF
I submitted a claim on 30 March with no feedback until I called and emailed multiple times. On 11 April, I spoke to an agent who didn't provide a reference number, and told me the claim is delayed because the R50,000 payout is a significant amount, and although I've reached the 6-month waiting period for natural death, the policy hasn't been active for 12 months, so docs are being validated and authorization is needed.
However, policy terms state natural death claims are eligible after 6 months. Please provide written confirmation of the delay reason, claim status, and expected resolution timeline. I'm still waiting for payment with no clear indication of when I'll receive it.
Thanks,
Sthandiwe
SN
Sthandiwe N's updateReviewer Update
11 Apr 2026, 22:48if I do not receive a response within 48 hours, I will escalate the matter to the Ombudsman.
SN
Sthandiwe N's update11 Apr 2026, 22:48
Reviewer Update
if I do not receive a response within 48 hours, I will escalate the matter to the Ombudsman.