FNB FUNERAL POLICY A TOTAL LET DOWN

I had taken out a funeral policy with fnb for my father and myself. My father died this week. I submitted all the necessary documentation at the bank thinking that it would fasten the process and I would have a guarantee that all of the correct documents were submitted. The consultant assured me that the documents were in order a all was submitted. This happened on Wednesday. Today is the day of my father's funeral and no payout has been received. Fnb has not paid out the claim I have called them 10 times to inform them of the urgency of the matter to check if what was the hold up and to inform them that I need the money because I'm burying my father today. They treated me like *******. The consultants kept lying to me telling me they are working on the matter and I should wait the money will be in by the end of business.. I spent my day yesterday going to the branch more than 5 times and calling the call center more than 10 times. I hate fnb because of them I did not get the chancee to mourn my father because of the horrible thing they did. I have to berry my father today but no payout has been made and the funeral policy was paid timeouts every month for two years and when I neeed to Barry NY father this is what they do. Their consultants lie they are rude and are untrained. 48 hours have passed I keep on being told the money will be paid out when I enquire as to what the hold up is they tell me all the documents are correct I must just be patient how can I be patient patient I needed the money yesterday to bury my father today. I hate them and I pray if you have a funeral policy with them you cancel it. I can't even mourn my father css I'm worried about ho I'm going to bury him in the meantime I was paying a funeral policy for two years without fail for two years