FNB FUNERAL POLICY

Got a Funeral policy with FNB. Said nothing about waiting periods in their adverti*****ts and that is why we chose to use them. My in laws were getting on and we thought it best to get a policy just in case. Policy start date :13 August 2019 My Mother in law passed away on the 23rd of November 2019 (was quick and she passed away at home). Called them today to make a claim and they do not pay for Natural Cause of Death. The lady my husband spoke to was rude and had no respect for our loss. Their ad's lie. The teeny tiny writing at the bottom of the welcome letter says this and I mean small writing. Nothing we filled out said anthing about a waiting period. Which is ridiculous. We are paying double the amount for less payout because they are over 70 and they will still not pay out. I am disgusted in FNB. I want my installments paid back with immediate effect. We have been with FNB for many years and this is how we get treated. Disgusting