fnb funeral policy

good day..a fnb funeral policy was submitted on Thursday 24 January..all paperwork was In order and i was assured the process would not take longer than 48hrs..funeral arrangements have been made for Thursday the 29th of January and various parties are expecting payment..it is now monday and after calling the relevant parties involved with the funeral claim on numerous attempts.all I get told is sorry we don't work on weekends so the claim is only being processed today..what kind of service is this. banks are now open Saturdays and even sundays..but cant process a claim.family members have travelled a long way to bury a loved one and now we have to deal with this..no respect for the dead and there grieving family members.. absolutely disgusting service.