FNB FUNERAL PLAN

On the 3rd of March 2021 I took out a funeral policy with FNB and when I called in on the 30th April 2021 to cancel the policy, I was advised that my premium is already loaded on their system so the April debit order will still go off after the cancellation but I’ll get my refund on the 12th May 2021. And on the 7th May 2021 FNB debited me for the same policy that I canceled but I made it clear that two debit orders have already been deducted from my account for the month of April and why do they debit my account when I cancelled the policy already. I was advised by K****tso that their process will take 7 working days for them to refund me. This is such an inconvenience as I’m paying for the product that I don’t own and I have to wait that long to get my money back when I have commitments that cannot be excused.