FNB FUNERAL IS THE WORST!!!!!!!

I submitted a funeral claim to FNB funeral following the passing of my sister on 30 March 2023. On FNB's funeral website this is what FNB says about claim payouts: "payout valid claims within 24 hours, even if they haven't claimed. We pay out claims quicker than others, with 1 in 5 claims paying out in 30 minutes"

My claim has been under review for over 48 hours. When I call in and want to understand what's causing the delay...they just tell me that they have escalated my claim and will call me back. THIS IS RIDICULOUS AND UNACCEPTABLE for such a big company name as FNB.

We cant bury our sister because of long prolonged FNB processes that don't make sense.

Customers shouldn't be fooled by low premiums from FNB...their customer service is the WORST!!!!!