FNB Funeral Insurance makes it close to impossible to claim

- I tried to claim on the App but all it allows you to do is send a comment that they will use to get back to you on, but I did and no feedback - Then I called them(FNB Life) to get the direct number to FNB Funeral Insurance but when you get through they ask you to leave your name and they will get back to you and I did that too - Then I went on Twitter to get assistance and they told me to email the Claim form which I can only get from guess who? FNB Funeral Insurance who I cannot reach, great right? and then on Twitter I was told that I can give my details and they will call me back on Monday(27/01/2020) and this I'm told on Friday(24/01/2020) before 3pm 0.o - Then I went on Facebook and a complaint was logged on my behalf and I was sent an sms which says I will be contacted within 24 - 48 hours

All this trouble just so I can get a claim form so I can only imagine the trouble I will go through to actually have my claim attended to and processed ONCE I eventually get this magical form.

Very very unhappy client