FNB funeral cover its Phetetic

FNB does not care about their customers, I have submitted funeral claim on 26/01/2019 and you promise to settle the claim within 24hrs after all documents have been received by you I have submitted all the documents to FNB funeral and I only received a call on the 29/01/2019 telling me that they are busy with the claim and it has been referred to management for approval because I am sharing banking details with another person. These did not make any sense to me because you debit the premium in the same banking account every month. To date I have not been given any update or feedback. This is pathetic and you really don’t value your customer during difficult times. You should learn from competitors and do things better. People can’t rely on your product because you mislead people “Quick payout Claims paid out within 24 hours of receiving all the required documents” I am really disappointed with FNB,I had to take a loan to cover the funeral expenses while having Funeral cover with FNB.