FNB FUNERAL COVER CLAIM

I made a claim on Wednesday 21/02/2024 for funeral policy, Saturday they called and said claim is still under review. On 27/02/2024 I called again they told me that they have made my claim a priority they escalated it. Today 28/02/2024 I went to the branch and they told me the same thing. Mind you, we have a funeral on Saturday 02/03/2024 and everything must be paid in cash. He passed away on 19/02/2024 and from that day he is still in mortuary and this is the 2nd week ending. The family is concerned because we can't have a person at the mortuary for 3 weeks just because FNB cannot finalize the claim whereas everything was submitted. If it was up to me I was going to give them zero stars for the stress they have caused and they do not tell people prior taking this cover that they will have to wait almost a month for payout if it is unnatural death.