FNB Funeral Cover added with no concent

Item: FNB (First National Bank)
Rating: 1
Author: Hendrik L

FNB Just added a funeral cover with a monthly charge of R35 without my consent. I did not ask for this nor did i get a phone-call for this.

Logged in to my online banking to find that i had no choice but to select continue on my fnb online portal to accept this funeral cover. Tried twice and every time i could only select continue adding this cover to my account.

This is ***** and ******* i will be canceling all my FNB accounts as i am tired of this ******* and ********** company

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

11 Sept 2019, 10:05

Good day Hendrik,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

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FNB (First National Bank)'s reply11 Sept 2019, 10:05

Official

Good day Hendrik,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

***

Hendrik L's updateReviewer Update

23 Nov 2019, 09:00

Thank you FNB, You contacted me and explained the issue.
This was then sorted and resolved.

Hendrik L's update23 Nov 2019, 09:00

Reviewer Update

Thank you FNB, You contacted me and explained the issue.
This was then sorted and resolved.