FNB funeral cover

Item: FNB (First National Bank)
Rating: 1
Author: Leonard D

I have been a FNB client for quite some time and one of the products I have with them is a funeral policy that I took out on 15 February 2017. However, after submitting a claim it was not 'entertained' because my father-in-law died on 8 August 2017, seven days before the waiting period was over. I have made all 6 payments for the 6 months waiting period. I am really not impressed by this and I am definitely considering other options to prevent this type of treatment in future.

Regards Leonard

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

21 Aug 2017, 11:13

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is ***.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)

FNB (First National Bank)'s reply21 Aug 2017, 11:13

Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is ***.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)

Leonard D's updateReviewer Update

24 Aug 2017, 11:36

Reply from FNB: After liaising with the Manager regarding your complaint and whilst they understand your argument, the death of your father in law happened during the 6 month waiting period and this is stated within the terms and conditions. The decision to review the case remains declined.

Leonard D's update24 Aug 2017, 11:36

Reviewer Update